Which payment methods do you accept?
(tl;dr version...PayPal. I only accept Paypal.)
Instant transfer through PayPal is the only payment method I can accept. No e-checks, and no third party payments accepted.
A verified PayPal account with a confirmed shipping address is required for purchase. I will ship to the exact name and address Paypal provides with the payment.
After you place your order, a PayPal invoice should arrive within 2 hours. PayPal may not send a timely notification, so if you haven't received an email from them within that timeframe, check your PayPal account log to find the invoice. You have 24 hours to pay, after which time the hold will be released from the bear and the order will be cancelled.
I pay all of the transaction fees, and insist on "Payment for Goods" which allows me to print postage with a commercial discount through PayPal.
Do you accept layaway payments?
For purchases over $400, layaway arrangements are welcome. A non-refundable deposit equal to ⅓ of the adoption fee will be due up front. The remaining ⅔ balance (plus the shipping fee) will be due within 60 days of the deposit.
**Please remember: PayPal's buyer protection is voided if a buyer makes multiple payments toward a single purchase (which is the case any time you're using a layaway arrangement). Please be careful and only make layaway arrangements with sellers you know and trust.
All bears are shipped by USPS Priority Mail or Priority Express Mail (depending on the availability of insurance for the destination country).
International customers: I use Priority Express Mail (formerly known as "EMS") for international shipments. I can no longer use standard Priority for international sales because the upgrade to EMS is required in order to purchase insurance to certain destinations (Great Britain, for example).
The buyer is responsible for the payment of all import taxes and duties levied by the destination country. If a package is returned to me due to the customer's failure or refusal to pay customs fees, I will not ship to that customer a second time.
All packages are marked "MERCHANDISE" (never "Gift" --please don't ask me to falsify customs info). Full value is declared and insured on every package.
Please do not ask me to under-declare value or to mark the package as a "Gift". I could lose my postal privileges and face serious fines.
What happens if my bear never arrives?!
IF YOUR BEAR ARRIVES DAMAGED OR GOES MISSING IN THE MAIL, rest assured: I always insure my packages at full value. For damage claims, please save the original packaging and provide photos of the bear and the packaging. I will require that the bear be returned to me before I provide a full refund.
For missing package claims, please be patient with me because I will have to file the insurance claim according to the USPS guidelines, timelines, and procedures. Sometimes the USPS will require a full 30 days to give them a chance to locate the package in their system before they will process the claim for total loss.
I have never (not once!) had a bear go completely M.I.A. They've always arrived within the 30 days required before a claim can be filed...but I've had to sweat it out a time or two.
Purchase Terms and Conditions
**I DO NOT HOLD BEARS WITHOUT PAYMENT UP FRONT.**
Please feel free to ask questions or request more pictures... but if another customer places an order before I hear back from you, I will move ahead with the sale to the customer who is ready to pay.
No e-checks. No third party payments. I ship only to the confirmed name and address provided by Paypal with your payment. No exceptions.
Please DO NOT send payments through the "Personal/Friends/Family" option. While I appreciate the gesture, I sincerely don't mind paying the fees for the service Paypal provides. It's worth it to me for the ease of accepting online payments and for the seller protection they provide for each transaction. PayPal also gives me a discounted commercial rate for shipping-- that alone saves me a chunk of change on the transaction.
The transaction fees are already built into the price of the bear.
(1) I have a Paypal Business account. Personal payments sent to that account will bumble up Paypal's tax reporting (which I need to be accurate for tax-filing time).
(2) Accepting Personal Payments could put my Business Account standing in jeopardy because doing so constitutes fee avoidance. I really don't mind paying the PayPal fees-- it's an acceptable cost of doing business. I will NEVER ask my customers to cover PayPal fees (please don't ever feel that it's implied that I want you to pitch in on the fees). I insist on "Payment for Goods/ Merchandise"-- and I will provide an invoice to make paying easier.
(3) I prefer to print postage directly from PayPal, especially when the buyer has a foreign address which USPS.com may resist if I input the address manually. Countries outside of the USA have different address formatting, and sometimes the USPS system kicks line entries back as "unrecognized". It's can be a real pain trying to print international postage through USPS.com. PayPal streamlines the process and formats the address for me. If a buyer uses the Personal Payment option, I'll have to wrangle the address through USPS.com, which can be an ordeal.
What is your return policy?
My bears, when purchased directly from The Peach Peddler (that's me → Christie Kotz) include a satisfaction guarantee. If you aren't absolutely in love with your bear when you meet him face-to-face, you can return him (postmarked within 7 days of his arrival to you, determined by USPS tracking / delivery confirmation date), and a full refund will be issued through PayPal as soon as he's safe and sound, back home with me. ♥
No questions asked-- no guilt warranted or needed-- if your new bear isn't tugging your heartstrings. Artist bears are far too expensive for you to settle for one who doesn't make you genuinely happy.
You're also welcome to post your new arrival on the secondary marketplace for re-sale or trade with no hard feelings from me.
My dog, cat, or little human enjoys your bears very much... maybe too much...
Here's something you may not know yet: dogs and cats love mohair. They like the way it smells (a bit goaty and delicious). In my experience, dogs are attracted to the beeswax-coated bear noses. The beeswax is organic and won't hurt anyone if ingested (I don't know how bee farmers ensure that their bees follow organic rules, but they tell me it's organic). What worries me is the oil paint (Winsor & Newton Artist Oils) I use to shade the face-- some of the ingredients could be toxic. Please try to keep the bears up high and away from the puppers. I don't know of any way to keep things out of reach from cats.... so, um, good luck with that!
I haven't licked the paint myself (as far as you know)-- but it smells awful until it dries. I don't think children will spend too much time chewing on the noses. I don't make the nose wax cherry-flavored or anything.
Now that we've got the disclaimers out of the way, let's say that your pup has outsmarted you. He stole your bear, chewed the embroidered nose, and potentially ruined your investment. Or that little turd chewed off the tush tag because he's "just not into labels".
Get in touch with me! I can take a look at the photos to determine if the bear can be salvaged. If repairs can be made, you'll just need to cover round trip expenses for the bear to come by for a short stay with me. I have tons of labels, and lots of nose thread... I won't charge you for the repairs or my time. You just cover the airfare both ways, and your bear is always welcome to visit me to train back into fighting shape.
Contact me ahead of time, though. Don't mail a bear to me out of the blue without a heads up... because I move more often than some people change their underwear. You could be sending him to the wrong address-- he'd start a new life with a new family and we'd never see him again. True story.
My bears are not intended for ANYONE under the age of 14... that includes children of the human variety as well as your furry kids. It's a safety issue more than anything else (glass eyes, small metal parts inside, steel weighting, other choking hazards).
Let's be realistic, though. I, myself, have two dogs and four kids...I know that when one of them gets an idea in their head that a bear belongs to them, they're going to get their grubby paws on that bear no matter what I say to deter them. I'm prevented (by the Geneva Convention) from setting up the type of perimeter I would like to have in place to protect my collection from the kids.
Accidents will happen... and if you tell me that your little one (any age) fell in love with a bear and claimed it as their own-- that she (or he) carried that bear everywhere until his eye popped off and his fur fell out leaving bare spots-- I won't be mad. I'll keep patching up that bear for his kid as long as there are enough parts to thatch together. If the day comes when that little bear just can't go on-- when things fall apart and the center cannot hold-- I'll do my best to find similar fur for a reincarnation attempt. Nothing gets me choked up like a kid losing their beloved teddybear. ♥
I love the way children love their bears. I won't judge you for failing to keep a bear in "Mint" collectible condition. It means more to me that someone made him special and he was "real" for them. I still have great memories of all of my stuffed animals from my childhood... I loved my bears until their fur fell off and they had been patched and washed a hundred times.
Can I get replacement tags?
If you stumble across a bear I've made who's lost his paperwork somewhere along the way, please don't hesitate to get in touch with me to request replacement tags. I'll do my research to ensure that he's one of my bears and to find the date he was created before issuing new tags. You'll pay for the postage, but the replacement tags are free. You may need to wait until I finish my next bear so that I can print the tags when I'm already in the process of creating tags for that current bear. I also don't mind making replacement tags if you're trying to sell the bear and you've misplaced his tags. I love to get credit for the bears I've made, so it's totally fine with me if you need replacements made for selling bears, too.
Does it bother you when your bears are re-sold?
Or *gasp* they're sold for more than your original retail?!
Short answer: NOPE.
Bears are going to travel, it's kinda' their thing.
On the secondary market the bear's value is determined by the current owner and the buyer-- not the artist or the original company who produced the collectible.
Long answer: *deep breath*
My pattern style (and my own taste in teddybears) is constantly changing.
I re-evaluate my personal collection of bears all the time. Whenever I want to attend a bear show-- or let's say an interesting bear pops up on eBay-- I have to cut a couple of bears from the home team to scrape up the funds for the new guy. In my husband's words: "We're at critical mass." (I know, he's really mean to say that). If I want a new bear, some older bears have to go to free up a space in the cabinet and room in the budget. No one understands the revolving door of bear collecting more than I do. Most of the teddies in my personal collection start to sweat when their contract comes up for renewal.
Coming at this from the perspective of both a bearmaker and a collector: I expect to see The Peach Peddler bears travel to new owners over the years. I get it-- sometimes it's just nice to change things up and get some fresh faces rotated into the bear crew.
Coming at this from another angle: I don't want (or need) to know every time one of my bears surfaces for sale on the secondary marketplace. Please don't report it to me when someone else lists one of my bears. Earnestly speaking: I don't want to debate the price a seller sets on the secondary market. The seller invested in one of my bears, and they should be allowed to determine their asking price (without being harassed).
I appreciate that someone might feel like they're looking out for my brand-- but before you get all fired up on my behalf, please remember that I'm 100% A-OK with people doing what they want with The Peach Peddler bears that they own-- that includes selling my bears for a profit. In fact, if someone contacts me looking for a bear when my stock is fresh out, sometimes I'll pass along the name of a seller that I know has Peach Peddler bears to sell. I'm not keeping an eye peeled for my bears out there; but sometimes I'll happen to know someone who's changing up their collection, and send buyers their way.
So that's it. I love people who love bears. Do what makes you happy. I'm not sweating the silly stuff over here.
Do you have a question we haven't covered?
Frequently Asked Questions
Got a burning question? Looking for more info about one of our bears, services, or a pending order?
Check out our list of frequently asked questions below.
If you can't find the answer you need here, just email me. ♥